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MGMT 402 Final Exam notes

MGMT 402 Final Exam notes - Teams Final Exam Tuckmans 5...

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Teams Final Exam: Tuckman’s 5 Stage Model of Team Development 1. Forming: Occurs when team members come together as a team and start thinking of themselves as a team; typically everyone is on their good behavior 2. Storming: Conflict arises a. Some conflict is beneficial because it requires members to identify their differences and start the process of compromise b. Too much conflict can keep the team gets stuck in the storming stage. c. Too little conflict can result in members suppressing their differences without resolving them and causing them to be thrown back in storming stage later. 3. Norming: the emergence of cohesion and norms a. Cohesiveness- attractiveness of a group to its members. a.i. Factors that influence cohesion: a.i.1. Size - small groups have high levels of cohesion a.i.2. Similarity/Diversity - Homogenous teams have high cohesion. Heterogeneous teams have low cohesion. a.i.3. Competition among teams - competition tends to increase cohesiveness as team goals. Too much and teams lead to sub optimization : when the team goals supersede organizational goals. a.i.4. Success - successful teams have high levels of cohsion a.i.5. Exclusiveness - when teams are hard to join, they become more cohesive. a.ii. Negative outcome of cohesion is group think . Leads to faulty decision making because options and consequences have not been explored. b. Norms : Informal rules that regulate member behavior. b.i. 4 Primary Ways Teams Develop Norms: 1. Critical Events 2. Primacy 3. Carry over events: bring norms to the team from outside the team
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4. Explicit Statements: occur when top mgmt changes the team and suggests the norms they should develop b.ii. 3 Reasons to Conform Norms 1. Compliance- to receive rewards/avoid punishment 2. Identification- because others do it 3. Internalization-actually believe norm is right. Deviance : when team member violates norm team will respond to a deviant by: 1. Attempt to change deviants behavior 2. Punish deviant 3. Change the norm to reflect deviants behavior Idiosyncrasy Credit : The freedom to violate a norm without being punished because of contributions made in the past. Rate Buster : Those who deviate from the norm from working too fast. Gold Bricker (Chiselers): deviate by working too slow. 4. Performing- Team members work synergistically to accomplish teams goals a. Team Think- (opp of group) develops with high performing teams; focus on group goals, etc. 5. Adjourning- when team begins to break up and move to other assignments *Most teams will go through this entire process Connie Gersick- Researched task forces and research teams she found that teams with deadlines did not go through a serious development stages but instead alternated between times of inertia and frenzy activity Socialization : occurs when members learn the behaviors that are required for them to become or remain a team member.
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