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BusM 361 Quality Management Fall 11

BusM 361 Quality Management Fall 11 - BusM 361 Quality...

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BusM 361: Quality Management Gospel living is a process of continuous individual renewal and improvement until the person is prepared and qualified to enter comfortably and with confidence into the presence of God. Ronald E. Poleman, October 1984 General Conference
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Modern Importance of Quality “The first job we have is to turn out quality merchandise that consumers will buy and keep on buying. If we produce it efficiently and economically, we will earn a profit, in which you will share.” William Cooper Procter, President of P&G from 1907-1930
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Quality and Profitability Improved quality of design Higher perceived value Increased market share Higher prices Increased revenues Improved quality of conformance Lower manufacturing and service costs Higher profitability
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History of Quality
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History of Quality The quality guru’s all agreed that achieving outstanding quality requires: Leadership from senior management A customer focus Total involvement from the workforce Continuous improvement based on rigorous analysis of processes
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Statistical Process Control
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