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Unformatted text preview: Minimize customer credit problems. Improve customer satisfaction. Deliver goods and services on time. Effectively utilize customer information. © W.R. Knechel Customer Service Process: Activities Marketing Customer Approval Sales Order Entry Pricing/ Billing Shipping/ Delivery Collection Account Write-off Sales Adjustments Service Delivery Service Order Entry Finished Goods...
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This note was uploaded on 10/05/2011 for the course ACG 5637 taught by Professor Monikacaushoulli during the Fall '08 term at University of Florida.
- Fall '08