L13 Notes_Part_6 - Minimize customer credit problems....

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© W.R. Knechel Process Map Process Objectives Process Activities Process Data Information Feeds Information Generated Accounting Impact Routine Transactions Nonroutine Transactions Accounting Estimates
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© W.R. Knechel Customer Service Process: Objectives • Create product awareness. • Increase customer base and repeat customers. Match price and quality to market. Maximize revenue opportunities. Minimize sales returns.
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Unformatted text preview: Minimize customer credit problems. Improve customer satisfaction. Deliver goods and services on time. Effectively utilize customer information. W.R. Knechel Customer Service Process: Activities Marketing Customer Approval Sales Order Entry Pricing/ Billing Shipping/ Delivery Collection Account Write-off Sales Adjustments Service Delivery Service Order Entry Finished Goods...
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L13 Notes_Part_6 - Minimize customer credit problems....

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