Session 11 (Nonverbal Communication) 2011

Session 11 (Nonverbal Communication) 2011 - Communication...

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Communication Organizational Behavior Dr. Kristen Bell DeTienne
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2 What’s the Plan for Today (Agenda) l Discuss Team Roles/Inventory l Meet in Groups/Discuss Results/Submit Report l Define Nonverbal Communication l Nonverbal Communication Observation Activity l Analyze and Discuss the Basic Mediums of Nonverbal Communication l Watch and Discuss a Video Clip l Discuss Nonverbal Communication in the Workplace
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Learning Objectives l Recognize behaviors of each role l Understand your personal preferences l Appreciate contributions of each role
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4 l What behaviors does a team need to be effective? l What roles do you fill? Can you fill different roles when needed?
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5 Team Roles Inventory
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Eight Behavioral Roles The Winning Team Shape r Coordinato r Idea Generato r Resource Investigator Monitor- Evaluator Implementer Completer - Finisher Internal Facilitator
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7 Shaper l Engine of the team l Driving, energetic, forceful l PUSHES team in direction l Wants action, likes pressure l Extrovert (flashy dress/bright car) l High need for achievement, winning
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8 Coordinator l Natural chairperson, PULLER l Fair; everyone gets a say l Clarifies goals, promotes decision making l Tolerant enough to listen; strong enough to reject advice l Calm in face of controversy l Need for dominance shown as strong commitment to external goals
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9 Idea Generator l BRAINSTORMER l Introverted, quiet, intelligent, creative l “absent minded professor,” drives old car until it breaks down l Sometimes lacks social skills l Highly original l May ignore incidentals; may not communicate effectively
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10 Resource Investigator l NETWORKER; external liaison l Relaxed, gregarious, positive l Never in office unless on phone l Creative; brings in new ideas l Extrovert; strong on personal relationships l Likes new things l May be overly optimistic; lose interest
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11 Monitor Evaluator l CRITIC l Cynical, intelligent, introverted l Strong analytical skills l Thinks strategically l Collects information before acting l Facts-based l Can lack warmth, spontaneity
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12 Implementer l PLANNER, schedules, commits l Disciplined, reliable, conservative l Makes sure job gets done l Will do dirty work if it helps get job done l Turns ideas to action:who/what/when l May be slow to respond to new possibilities
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13 Completer Finisher l DETAIL MANAGER with relentless follow- through as all stages l Conscious, anxious, introverted l Worries about what might go wrong l Guarantees delivery, outcome l Dots I’s and crosses T’s l Unassertive, maintains urgency
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14 Internal Facilitator l Team DIPLOMAT (brings cookies) l Perceptive and accommodating l Solves conflict; averts friction l Low dominance need l Threat to no one; high sociability l May avoid confrontation and be indecisive in crunch situations
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15 Describe the Others on Your Team l Make a list of their names l For each name, list one to three roles l Give an example for one of the roles
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16 Team Time l Share your descriptions of the others on your team l Discuss the roles that different members
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Session 11 (Nonverbal Communication) 2011 - Communication...

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