Resistance to Change

Resistance to Change - Tanya Brailovsky BUS 50.4/F9 May 7,...

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Tanya Brailovsky BUS 50.4/F9 May 7, 2009 Outline Resistance to Change Forms of Resistance to Change: Overt and immediate, such as voicing complaints. Implicit and Deferred, such as loss of employee loyalty and motivation, increased mistakes, and increased absenteeism. Sources of Resistance to Change Individual sources of resistance reside in basic human characteristics such as perceptions, personalities, and needs. Habit is a programmed response that people have to change. Security: People, who have a high need for security, will resist change because it threatens their sense of security. Economic factors: change in job tasks or established work routines can produce economics fears, such as people worrying that they will not be able to perform as well as they have previously, especially if pay is closely linked to productivity. Fear of the unknown: change substitutes vagueness and uncertainty for the unknown. Selective information processing: people hear what they want to hear and ignore the rest of the information that supports the need for change. Organizational sources of resistance to change reside in the structural makeup of organizations. Structural inertia: organizations have built-in mechanisms that help produce stability. When an organization is faced with change the structural inertia acts as an offset to maintain stability. Limited focus of change: Group inertia: even if individuals want to change their behaviors, group norms may act as a restraint. Threat to expertise: changes in organizational patterns may threaten the expertise of specialized groups. Threat to established power relationships: any redistribution of decision-making authority can threaten long-established power relationships within the organization. Threat to established resource allocations: groups in the organization that control
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This note was uploaded on 10/14/2011 for the course BUSN 3210 taught by Professor Parisi during the Spring '09 term at CUNY Brooklyn.

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Resistance to Change - Tanya Brailovsky BUS 50.4/F9 May 7,...

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