vocabulary for chapters 9-19

vocabulary for chapters 9-19 - CHAPTER 9 1. Group: two or...

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1. Group: two or more individuals, interacting and interdependent, who have come together to achieve particular objectives. 2. Formal group: a designated work group defined by an organization’s structure. 3. Informal group: a group that is neither formally structured nor organizationally determined; such a group appears in response to the need for social contact. 4. Command group: a group composed of the individuals who report directly to a given manager. 5. Task group: people working together to complete a job task. 6. Interest group: people working together to attain a specific objective with which each is concerned. 7. Friendship group: people brought together because they share one or more common characteristics. 8. Five-stage group-development model: the five distinct stages groups go through: forming, storming, norming, performing, and adjourning. 9. Forming stage: the first stage in group development, characterized by much uncertainty. 10. Storming stage: the second stage in group development, characterized by intragroup conflict. 11. Norming stage: the third stage in group development, characterized by close relationships and cohesiveness. 12. Performing stage: the fourth stage in group development, during which the group is fully functional. 13. Adjourning stage: the final stage in group development for temporary groups, characterized by concern with wrapping up activities rather than task performance. 14. Punctuated-equilibrium model: a set of phases that temporary groups go through that involves transitions between inertia and activity. 15. Role: a set of expected behavior patterns attributed to someone occupying a given position in a social unit. 16. Role identity: certain attitudes and behaviors consistent with a role. 17. Role perception: an individual’s view of how he or she is supposed to act in a given situation. 18. Role expectations: how others believe a person should act in a given situation. 19. Psychological contract: an unwritten agreement that sets out what management expects from an employee and vice versa. 20. Role conflict: a situation in which an individual is confronted by divergent role expectations. 21. Norms: acceptable standards of behavior within a group that are shared by the group’s members. 22. Reference groups: important groups to which individuals belong or hope to belong and with whose norms individuals are likely to conform. 23. Conformity: the adjustment of one’s behavior to align with the norms of the group. 24. Deviant workplace behavior: voluntary behavior that violates significant organizational norms and, in so doing, threatens the well-being of the organization or its members. Also called antisocial behavior or workplace incivility. 25.
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This note was uploaded on 10/14/2011 for the course BUSN 3210 taught by Professor Parisi during the Spring '09 term at CUNY Brooklyn.

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vocabulary for chapters 9-19 - CHAPTER 9 1. Group: two or...

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