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VOCABULARY WORDS FOR ORGANIZATIONAL BEHAVIOR BUSINESS CLASS CHAPTER 1 1. Managers: individuals who achieve goals through other people. 2. Organization: a consciously coordinated social unit composed of two or more people that function on a relatively continuous basis to achieve a common goal or set of goals. 3. Planning: a process that includes defining goals, establishing strategy, and developing plans to coordinate activities. 4. Organizing: determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made. 5. Leading: a function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts. 6. Controlling: monitoring activities to ensure that they are being accomplished as planned and correcting any significant deviations. 7. Technical skills: the ability to apply specialized knowledge or expertise. 8. Human skills: the ability to work with, understand, and motivate other people, both individually and in groups. 9. Conceptual skills: the mental ability to analyze and diagnose complex situations. 10. Organizational behavior (OB): a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness. 11. Systematic study: looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence. 12. Evidence-based management (EBM): basing managerial decisions on the best available scientific evidence. 13. Intuition: a gut feeling not necessarily supported by research. 14. Psychology: the science that seeks to measure, explain, and sometimes change the behavior of humans and other animals. 15. Social psychology: an area of psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another. 16. Sociology: the study of people in relation to their social environment or culture. 17. Anthropology: the study of societies to learn about human beings and their activities. 18. Contingency variables: situational factors: variables that moderate the relationship between two or more other variables. 19. Workforce diversity: the concept that organizations are becoming more heterogeneous in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diverse groups. 20. Positive organizational scholarship: an area of OB research that concerns how organizations develop human strength, foster vitality and resilience, and unlock potential. 21. Ethical dilemmas: situations in which individuals are required to define right and wrong. 22.
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