Quality Control_myslides

Quality Control_myslides - QC-1Part 5Quality Management and...

Info iconThis preview shows pages 1–11. Sign up to view the full content.

View Full Document Right Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: QC-1Part 5Quality Management and ControlQC-2What is Quality?Totality of features and characteristics of a product or service that bear on its ability to satisfy given needs.ANSI/ASQC Standard A3-1978Fitness for use. J. M. JuranConformance to requirements P. B. CrosbyA product or service possesses quality if it helps somebody and enjoys a good and sustainable market. W. E. DemingQC-3Quality CharacteristicsMeasurableProduct orientedlength, weight, tensile strength, acidityTime Orientedreliability, maintainability, waiting timeCommercial warranty, service timeNon-Measurable (subjective)Aesthetics, comfortEthical honesty, trustworthiness, courtesyQC-4Specifications and DefectsProduct or service specifications(specs) set of required quality characteristicsDefects occur when the product or service does not meet specificationsQC-5Quality: Levels Vs. DegreesLevels of Quality-expressed in terms of a group of quality characteristics, the specifications for the product or service.Degrees of Quality -expressed in terms of defects, failures, repairs.Can a product have both a high degree of quality and a low level of quality (or vice versa)?Who or what within the organization determines the level of quality? The degree of quality?QC-6Total Quality ManagementTotal Quality Management (TQM) a total, company-wide effort to achieve customer satisfaction. Principles include:A focus on the customer.Participation and teamwork full involvement of the entire workforce.Continuous Improvement (CI)QC-7Continuous ImprovementImprovement in all areas of business:Enhancing value to the customer through new and improved products and services.Improving responsiveness and cycle time.Reducing errors, defects, and waste.Improving productivity and effectiveness in the use of all resources.Includes innovations and also Kaizensmall, gradual, though frequent improvements over a long term.QC-8Quality Assurance and ControlQuality Assurance (QA) A planned and systematic pattern of all means and actions designed to provide adequate confidence that items or services meet contractual requirements and will perform satisfactorily in service. Quality Assurance includes Quality Control.CSAS Z299.1Quality Control (QC) Process through which actual quality performance can be measured, compared against specifications, and acted upon to prevent deficiencies.QC-9Role of QASuppliersProductionProcessCustomerReceivingInspectionProcessControlFinalInspectionAnalysisof DefectsProduct/ProcessDesignQC-10Statistical Process ControlControl ChartsX-Bar Charts and R-Charts.Used to monitor a quality characteristic that can be measured in continuous units. Purpose is to find out when the variable goes off track.P-Charts. Used to track the fraction of defective units. Too many defective units (too high a fraction) indicates a potential problem....
View Full Document

Page1 / 66

Quality Control_myslides - QC-1Part 5Quality Management and...

This preview shows document pages 1 - 11. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online