direct requests and bad news ppt outline

Direct requests and - WRITING DIRECT REQUESTS KindsofRequests Placing orders Requesting information Requesting claims and adjustments Making credit

Info iconThis preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
WRITING DIRECT REQUESTS Kinds of Requests • Placing orders • Requesting information • Requesting claims and adjustments • Making credit requests • Inquiring about people • Issuing invitations Objectives • Clearly state the main idea of each direct request • Indicate confidence that request will be filled • Provide sufficient detail for the reader to be able to comply with your request • Clarify complicated requests with lists and tables • Close with courteous request for action Deductive Plan for Direct Requests • Make the request or indicate main idea • Include the necessary details/questions or justification • Close with action you desire and show appreciation with courteous tone As a customer, have you ever been dissatisfied with product or service??? • Ever made a claim ? • The request can be useful for both you and company. How? • As you make the request, think about it from an audience focus. What might you include in the request ? Make Complicated Requests Easy
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 10/15/2011 for the course ENG-W 231 taught by Professor Saraherrell during the Spring '11 term at IUPUI.

Page1 / 3

Direct requests and - WRITING DIRECT REQUESTS KindsofRequests Placing orders Requesting information Requesting claims and adjustments Making credit

This preview shows document pages 1 - 2. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online