P2_L02_Starbucks - OM335Fall2008...

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OM 335 Fall 2008   0fd12282253a456842b320c12052ea2dce4b00c3.doc Problem P2: Starbucks After an “all night” study session the day before the last final exam, you and four other students from  OM335 class decide to stop for some much-needed coffee at the campus Starbucks. They arrive at 8:30  a.m. and are dismayed to find a rather long line. Fortunately for the students, a Starbucks executive happens to be in line directly in front of them. From  her, they learn the following facts about this Starbucks location: There are three employee types: o There is a single  cashier  who takes all orders, prepares nonbeverage food items, grinds coffee,  and pours drip coffee. o There is a single  frozen drink maker  who prepares blended and iced drinks. o There is a single  espresso drink maker  who prepares espressos, lattes, and steamed drinks.  There are typically four types of customers: o Drip coffee  customers order only drip coffee. This requires 20 seconds of the cashier’s time to  pour the coffee. o Blended and iced drink  customers order a drink that requires the use of the blender. These  drinks take on average 2 minutes of work of the frozen drink maker. o
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P2_L02_Starbucks - OM335Fall2008...

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