COM_100_Final_Exam_Review_Guide_-_sectio - COM 100 Final...

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COM 100 Final Exam Review Guide *Disclaimer: The students in section 2 of COM 100 created this final exam review. These notes were created and typed by your classmates and have not been reviewed in detail by your TA or Instructor. Everyone should thank William and your section’s typists for coordinating this for the class! REMINDER: The exam is Monday, May 4 from 3-5 pm in 103 Erickson Hall. Section 1 1. Five Causes/Origins of conflict pg. 137-139 Conflict may be focused on values (Person thoughts on what should be) Conflict over different beliefs Conflict about resources Conflict over nature of relationship Conflict focus on preferences or habits 2. Effective ways of resolving conflict ch. 7 Directness-must communicate in manner that is sufficiently direct so that your concern is clear Singular perspective- open to alternative perspectives on a dispute Commitment- be clear and committed to your goals but remain flexible as to the means of achieving them Hidden Linkages- Resource linkage, linkage lies with the past, linkage connected to the future, values, based on relationships, one must be aware of issue linkages, seek to remove ones that create resistance and add those that will facilitate agreement Personalization- be sensitive to the needs of others to appear strong and capable, but be less sensitive to their attacks on your own image Relationships- one should not let relationships cloud our approach to conflict management Unresponsiveness- always acknowledge another person’s complaints 3. Balance Theory pg. 188
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Proposes that people strive to maintain balance in their attitudes towards other people and objects.(people agree with people they like and disagree with people they dislike.) 4. Two-step flow pg. 300 Where media content indirectly reaches an unexposed person via someone who has seen or read the message. 5. Formal vs. Informal rules of culture, pg. 215 Formal: rules are official and written Informal: rules are not written down but may still contain clear expectations concerning the behavior of organizational members 6. Conflict styles Values-prioritizing, way value is carried out Beliefs-statements of fact or reality, argue over the credibility of the source of information Resources-people search for basic resources, may respond aggressively if resources are violated Nature of a Relationship- conflict caused when individuals define their relationships in different ways Preferences or Habits- people may get defensive about their routines 7. 3 stages of conflict management, pg. 142-144 Pre-confrontation stage-the time between first discovering a triggering event and initially confronting the person about it. Confrontation stage-person says something, the other responds and its over
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This note was uploaded on 10/17/2011 for the course COM 100 taught by Professor Donohue during the Spring '08 term at Michigan State University.

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COM_100_Final_Exam_Review_Guide_-_sectio - COM 100 Final...

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