Lecture_Slides_01-19-11

Lecture_Slides_01-19-11 - ITM 309 Business Processes...

Info iconThis preview shows pages 1–7. Sign up to view the full content.

View Full Document Right Arrow Icon
10/18/11 1 ITM 309 Business Processes Overview Dr. Frederick Rodammer Michigan State University Eli Broad College of Business [email protected] January 19, 2011
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
10/18/11 2 Today’s Learning Objectives Understand Value Chain and Business Processes (from Last Lecture) Provide an Overview of Business Processes Discussion of HBR article
Background image of page 2
10/18/11 3 READINGS DISCUSSION QUESTIONS HBR: Staple Yourself To An Order Why do orders “fall through the cracks” ? What is meant by a “functional silo” ? What four problems emerge in the OMC ? What improvements were recommended ?
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
10/18/11 4 Value Creation Once an organization chooses its strategy, it can use tools such as the value chain to determine the success or failure of its chosen strategy Business process – a standardized set of activities that accomplish a specific task, such as processing a customer’s order Value chain – views an organization as a series of processes, each of which adds value to the product or service for each customer
Background image of page 4
10/18/11 5 Value Creation Value Chain
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
10/18/11 6 Examining Business Processes
Background image of page 6
Image of page 7
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 10/17/2011 for the course ITM 309 taught by Professor Rodammer during the Spring '08 term at Michigan State University.

Page1 / 16

Lecture_Slides_01-19-11 - ITM 309 Business Processes...

This preview shows document pages 1 - 7. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online