practice-24 - The animals are treated, and clients pick...

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With the increased number of single-parent and dual-income families that has occurred in the last 20 years, special emphasis has been placed on services that offer convenience. Veterinarians have responded to this need by extending their office hours into the evening and on weekends; however, this practice leads to very long hours for the veterinarian, unless additional help is hired. The problem in this study was to determine if there is a need in the marketplace for a new animal drop-off service proposed by the Michigan Avenue Veterinary Clinic. When clients use such a service, they drop their animals off before work.
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Unformatted text preview: The animals are treated, and clients pick them up on their way home. This service offers customers the convenience of extended office hours with no waiting and without placing an additional burden on the veterinarian. More specifically, this study determined the value of the service to dog owners, how many new clients could be expected if the service is offered, the drop-off and pick-up times clients would prefer, and what additional resources would be needed to maintain the service. One hundred dog owners in the city of East Brownsburg were surveyed by phone to obtain their opinions of the service....
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