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Unformatted text preview: The animals are treated, and clients pick them up on their way home. This service offers customers the convenience of extended office hours with no waiting and without placing an additional burden on the veterinarian. More specifically, this study determined the value of the service to dog owners, how many new clients could be expected if the service is offered, the drop-off and pick-up times clients would prefer, and what additional resources would be needed to maintain the service. One hundred dog owners in the city of East Brownsburg were surveyed by phone to obtain their opinions of the service....
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- Spring '10