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Unformatted text preview: not sure of yourself Be aware of audience reaction to what you are saying Ignore body language cues that something is wrong Start when you say you will start and end when you say you will end Use time for idle chit chat Be prepared for questions Put off questions for another time Oral business communication is more formal than sitting around at home and chatting with friends and family. It is a skill that constantly requires thought and practice. If you follow the guidelines above, you should see an improvement in how your messages are received and responded to immediately....
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- Spring '11