NationalCSDept-HlpDeskCalls

NationalCSDept-HlpDeskCalls - 4,810 15000.00 15300.00 Total...

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National Wholesale Marketing Inc. Computing Services Department Shift Report Total Calls Tier 1 support 2,548 Variable minutes and cost per minute impact on cost Tier 2 support 1,588 Tier 3 support 674 0.525 0.575 0.600 Total Calls
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Unformatted text preview: 4,810 15000.00 15300.00 Total call minutes logged 15,986.75 15500.00 15800.00 15900.00 Average time per call (mins) 3.32 16100.00 Average cost per minute 0.575 16300.00 Average cost per call $1.91 16500.00...
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This note was uploaded on 10/17/2011 for the course CIS 106 taught by Professor Alice during the Spring '11 term at Community College of Philadelphia.

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