Com 100 - Final Exam Review from Jordan

Com 100 - Final Exam Review from Jordan - COM Final...

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COM Final Review *Disclaimer: The students in section 7 of COM 100 created this final exam review. These notes were created and typed by your classmates and have not been reviewed in detail by your TA or Instructor. Everyone should thank Alice for typing this up for the class! REMINDER: The exam is Thursday, December 11 th from 3-5 pm. Sections 6-10 are in e100VMC. 5 CAUSES OF CONFLICT o May be focused on values o Occurs over different beliefs o May be about resources o May be over the nature of a relationship o May focus on preferences or habits 5 ORIGINS OF CONFLICT o Individuals are raised in social environments in which they learn different ways of thinking and acting o Conflict more likely when people are interdependent o May result from tension o May result from our inability to forecast the impact of our behavior on others o May result from our commitment to our own world view EFFECTIVE WAYS OF RESOLVING CONFLICT o Give in o Avoid it o Force coercion o Assert your legal rights o Negotiation BALANCE THEORY o We tend to agree with people we like and disagree with people we dislike PROSPECT THEORY o When people see losses they make risky decisions, and when they see gains they make conservative ones 2 STEP FLOW o Media content indirectly reaches an unexpected person via someone who has seen or read the message SEQUENTIAL INTERDEPENDENCE o A cause of conflict when someone’s work was reviewed by someone else and there were different expectations FORMAL VS INFORMAL RULES OF CULTURE o Formal rules- Official, written
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o Informal rules- not written but still contain clear expectations concerning behavior or organizational members CONFLICT STYLES o Avoidance o Accommodation o Compromise o Withdrawal 3 STAGES OF CONFLICT MANAGEMENT o Pre-confrontation Temporary avoidance- Anticipates confrontation at some point, but not right now Long term avoidance- May decide to never confront another o Confrontation Typically brief Phrase of opening statement sets tone for rest of confrontation Because the initial confrontation is over does not mean that the conflict is over o Post-confrontation Effects long-lasting even if confrontation was short BENEFITS AND DRAWBACKS OF CONFLICT o Benefits Makes individuals aware of problems and forces them to respond to them Can serve as a release for tension Can make us aware of alternative and better ways of doing things Has the potential to strengthen relationships o Drawbacks Can lead to physical aggression Can destroy a relationship Can seriously affect your psychological and emotional wellbeing LEADERSHIP STYLES o Task leader o Socio-emotional leader
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Com 100 - Final Exam Review from Jordan - COM Final...

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