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Com 100 - Final Exam Review from Josh

Com 100 - Final Exam Review from Josh - Final Exam...

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Final Exam Review *Disclaimer: The students in section 2 of COM 100 created this final exam review. These notes were created and typed by your classmates and have not been reviewed in detail by your TA or Instructor. Everyone should thank Josh for typing this up for the class! REMINDER: The exam is Thursday, December 11 th from 3-5 pm. Sections 1-5 are in B108 Wells. Five Causes/Origins of Conflict: 1. First individuals are raised in social environments in which they learn different ways of thinking and acting. 2. Conflict is more likely when people are interdependent 3. Conflict may result from tension 4. Conflict may result from our inability to forecast the impact of our behavior on others. 5. Conflict may result from our commitment to our own world. Effective ways of resolving Conflict: 1. Directness 2. Singular perspective 3. Commitment 4. Hidden linkages 5. Personalization 6. Relationships 7. Unresponsiveness Balance Theory: People strive to maintain balance in their attitudes towards other people and objects agree with people we like; disagree with people we don’t like Prospect Theory: When people see losses they make riskier decisions. When people see gains they make more conservative decisions. Two-Step Flow: Where media content indirectly reaches on unexposed person via someone who as seen or read the message Sequential Interdependence: 1. Information passed from station to station 2. Useful for top-down management structure 3. Not useful for adapting to change or stimulating creativity Conflict Styles: Formal vs. Informal Rules of Culture: Formal : Official and written Informal : Not written but may still contain clear expectations concerning the behavior of organizational members Three Stages of Conflict Management:
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1. Preconfrontation stage 2. Confrontation stage 3. Post confrontation stage Benefits and Drawbacks of Conflict: Benefits: 1. Conflict makes individuals aware of problems and forces them to respond to them 2.
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