Lecture_Slides_01-19-11

Lecture_Slides_01-19 - ITM 309 Business Processes Overview Dr Frederick Rodammer Michigan State University Eli Broad College of Business

Info iconThis preview shows pages 1–7. Sign up to view the full content.

View Full Document Right Arrow Icon
10/18/11 1 ITM 309 Business Processes Overview Dr. Frederick Rodammer Michigan State University Eli Broad College of Business [email protected] January 19, 2011
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
10/18/11 2 Today’s Learning Objectives Understand Value Chain and Business Processes (from Last Lecture) Provide an Overview of Business Processes Discussion of HBR article
Background image of page 2
10/18/11 3 READINGS DISCUSSION QUESTIONS HBR: Staple Yourself To An Order Why do orders “fall through the cracks” ? What is meant by a “functional silo” ? What four problems emerge in the OMC ? What improvements were recommended ?
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
10/18/11 4 Value Creation Once an organization chooses its strategy, it can use tools such as the value chain to determine the success or failure of its chosen strategy Business process – a standardized set of activities that accomplish a specific task, such as processing a customer’s order Value chain – views an organization as a series of processes, each of which adds value to the product or service for each customer
Background image of page 4
10/18/11 5 Value Creation Value Chain
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
10/18/11 6 Examining Business Processes
Background image of page 6
Image of page 7
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 10/17/2011 for the course ECON 101 taught by Professor Thompson during the Spring '11 term at Michigan State University.

Page1 / 16

Lecture_Slides_01-19 - ITM 309 Business Processes Overview Dr Frederick Rodammer Michigan State University Eli Broad College of Business

This preview shows document pages 1 - 7. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online