Lecture_Slides_01-24-11

Lecture_Slides_01-24-11 - ITM 309 Systems Thinking and...

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10/18/11 1 ITM 309 Systems Thinking and Business Process Modeling Dr. Frederick Rodammer Michigan State University Eli Broad College of Business Rodammer@bus.msu.edu January 24, 2011
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10/18/11 2 Today’s Learning Objectives Understand Systems Thinking Understand Business Process Modeling Understand Business Process Improvement, Business Process Reengineering, and Business Process Management
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10/18/11 3 Systems Thinking Systems Thinking focuses on how the thing being studied interacts with the other constituents of the system—a set of elements that interact to produce behavior—of which it is a part. Systems Thinking works by expanding its view to take into account larger and larger number of interactions as an issue is being studied or a problem is being solved.
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10/18/11 4 Systems Thinking (and Business Process) Inputs: Processes: Outputs Feedback: Control(s):
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10/18/11 5 Visualizing “Wholes” Picture the Whole and Engage in Systems Thinking Do not visualize individual parts of the organization , e.g., separate silos or departments with often opposing interests or self-directed goals Rather, visualize the relationships between the different parts
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Lecture_Slides_01-24-11 - ITM 309 Systems Thinking and...

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