Eastman_Resume - Dearborn MI 2002-Present Help Desk Tier 1...

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Kelsey Eastman 550 Montclair Street, Detroit, MI 48214-3274 313-555-6315 [email protected] OBJECTIVE COMPUTER TECHNICIAN A position using proven technical skills and superior customer service skills to repair and maintain computer hardware and software. PROFILE CompTIA A+ ® certification. Extensive experience setting up and maintaining Microsoft 2003 servers, Exchange servers, and Sharepoint servers. Knowledge of PC setup and installation, as well as various peripherals, data entry, and file updating. Experienced in system-operations training, collections, and customer service. EMPLOYMENT Ford Motor Company
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Unformatted text preview: , Dearborn, MI 2002-Present Help Desk, Tier 1 Support Handled incoming calls to help desk support desk for over 500 office employees. Staples Office Depot, Detroit, MI 1999-2000 Computer Sales Representative Trained staff and customers in computer-system setup and operations. Gained excellent experience in system operations and various types of hardware and software. EDUCATION Devry Technical Institute, New York, NY 1996-1999 Major: Technical Support Spet Courses included operating systems, hardware, communications, and customer service....
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