conflict11-1 - Conflict Management Why worry about conflict...

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Conflict Management
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24% of manager’s time spent on conflict management Conflict management rated as equally or more important than communication, motivation, planning, and decision making Increased potential for conflict as resources become more scarce (e.g.,downsizing) Why worry about conflict management?
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Conflict Interaction of persons who perceive incompatible goals and interference from one another in achieving those goals
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Competition vs. Conflict Competition Perceived incompatibility of goals Motivation to achieve goals No perceived opportunity to interfere with the other party Parallel activities Conflict Perceived incompatibility of goals Motivation to achieve goals Opportunity to interfere with other party Withhold cooperation, block access to resources, block activities
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One or both persons in a relationship are experiencing difficulty working with each other Due to different or incompatible needs, goals, or styles Characterized by negative feelings such as hurt, anger, confusion, etc. Interferes with performance
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This note was uploaded on 10/18/2011 for the course MAN 6448 taught by Professor Maureenambrose during the Spring '11 term at University of Central Florida.

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conflict11-1 - Conflict Management Why worry about conflict...

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