MEDIAT11-1 - Mediation Alternative Dispute Resolution (ADR)...

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Mediation
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Alternative Dispute Resolution (ADR) Arbitration Binding Non-binding Mediation
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Third-Party Intervention Advantages: cooling off communication refocus on substantive issues repair strained relations increase commitment and satisfaction  with conflict resolution process
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When to use Third-Party Intervention emotions are  interfering with  settlement misperceptions  hinder exchange repeated negative  behaviors create  barriers serious  disagreement over  data actual or perceived  incompatible  issues value  difference impasse
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Manager as Mediator Key part of the job is resolving employee  conflicts Mediation increases employee  resolution, commitment, and satisfaction
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Future-oriented Not who is guilty or to blame; identify  future   course of action Based on third-party  facilitation Involved parties know the issues best
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MEDIAT11-1 - Mediation Alternative Dispute Resolution (ADR)...

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