Article -Information Technology Management Roles

Article -Information Technology Management Roles -...

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Information Technology Management Roles: A Comparison of IT Executives and IT Project Managers Jan Terje Karlsen Associate Professor [email protected] Petter Gottschalk Professor [email protected] Erling S. Andersen Professor [email protected] Abstract This study investigates the emphasis placed on different managerial roles of information technology (IT) executives and IT project managers. Six managerial roles from Mintzberg’s classic role model were applied in this research: resource allocator, leader, spokesman, monitor, liaison, and entrepreneur. Two surveys were conducted in Norway in 2000/2001 to investigate the management roles. The first survey, which focused on IT executives, obtained 128 usable responses, representing a response rate of 19 percent. Respondents emphasized the spokesman role significantly more than other managerial roles. The second survey, which focused on IT project managers, obtained 80 usable responses, representing a response rate of 14 percent. Respondents emphasized the leader role significantly more than other managerial roles. A comparison of IT executives and IT project managers found significant differences in four out of six managerial roles. IT executives emphasize the monitor role significantly more than IT project managers, while IT project managers emphasize the leader, resource allocator and entrepreneur roles significantly more than IT executives. The study found evidence that IT executives are more externally oriented than IT project managers, and that IT project managers are more internally oriented than IT executives. 1. Introduction Information technology (IT) and IT leadership have undergone fundamental changes over the past decade [1, 2, 3]. IT is a changing force. The utilization of IT demands strong leadership and management. Heavy responsibility for managing IT lies with the IT executive of the IT department in the company. Despite increased interest in recent years [4, 5, 6, 7], little empirical research on IT leadership roles has been carried out. Hence, recommendations on how to succeed as an IT executive often lack empirical evidence [8]. In most companies functions or tasks within the IT department are organized as IT projects [9]. IT management is largely a project driven exercise. Whether the goal is to design, install or re-engineer, technology initiatives are often driven by aggressive deadlines and periods of frequent change. To get the job done, resources must be identified and allocated, and activities must be properly organized and structured in accordance with business and technical requirements [10]. Information technology projects come in many different shapes and sizes, e.g. feasibility studies, development projects, design projects, implementation projects, upgrade projects, migration projects and support services projects. The project management approach to solve IT problems and opportunities involve both leaders and end-users, and it defines activities,
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This note was uploaded on 10/07/2011 for the course MIS 725 taught by Professor Dawood during the Spring '11 term at Atlanta Tech.

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Article -Information Technology Management Roles -...

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