Sept%2026%20CLASS%20HANDOUT-1 - Managing Self and Staff...

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Slide 1 ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ Slide 2 Management Concepts Management Supervision Leadership Change Management 2 Source: DILBERT, March 8, 2010 ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ Slide 3 Management Management is ….. Act of getting people together to accomplish desired goals and objectives using available resources efficiently and effectively Comprises planning , organizing , staffing , leading or directing, and controlling an organization or effort for the purpose of accomplishing a goal. Manage people, time, money, technology, projects, business processes, risk, facilities Talent management is critical - in health care, greatest business asset is people 3 ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________
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Slide 4 Management Peter Drucker: business management “guru” Established management as a discipline (1954) Introduced the idea of decentralization “No business without a customer" Customer-oriented marketing approach Focus on opportunities, not just problems Understand your competitive advantage 4 A manager is responsible for the application and performance of knowledge . Peter Drucker ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ Slide 5 “Management" refers to people involved in (big) four general functions: » Planning » Organizing » Leading » Coordinating activities These functions recur throughout the organization and need to be highly integrated 5 VS. ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ Slide 6 Planning Identification of goals, objectives Methods & resources needed to carry them out Responsibilities and dates for completion of tasks 6 ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________
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Slide 7 Organizing Needed to achieve the goals & objectives in an optimum fashion 7 ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ Slide 8 Leading Setting direction for the organization Vision, mission, goals, strategic planning Communicating the direction Influence people to follow that direction A leader needs followers…. Leading and learning constant process Leadership is defined by results Capital “L” and small “l” 8 Management is doing things right; leadership is doing the right things. Peter Drucker ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ Slide 9 Controlling/Coordinating activities Occurs with the systems, processes and structures in place to effectively and efficiently reach goals and objectives including: Collection of feedback Monitoring and adjustment of systems, processes and structures If it can be measured it can be done 9 ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________
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Slide 10 Supervision Supervisor is responsible for the productivity and performance of group of employees Supervisor is a first-line manager; has some manager-like roles, responsibilities, and influences Two of the key differences between a Supervisor and a Manager are: Supervisor may not have
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