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Unformatted text preview: 10 Student: _______________________________________________________________________________________ True False True False True False True False True False True False True False True False True False True False True False True False True False True False True False True False True False True False 1. The sense of satisfaction you get when you achieve an important goal is an intrinsic reward. 2. Extrinsic rewards are those that are given to a person by someone else. 3. Motivation is the drive to satisfy a need. 4. Since motivation comes from within an individual, there is little that managers can do to help motivate employees. 5. When unhappy employees leave a company, the firm normally ends up benefiting financially. 6. Frederick Taylor's goal was to find ways to improve worker motivation by making work more interesting and challenging. 7. A key element of Frederick Taylor's approach was the time-motion study, which examined the tasks performed to complete a job and the time needed to complete each task. 8. Frederick Taylor based his approach on the belief that each worker was an individual who should be treated as a unique asset to the firm. 9. Scientific management became the dominant strategy for improving productivity during the early 1900s. 10. Elton Mayo conducted studies know as the Hawthorne Studies and became known as the father of scientific management. 11. Frederick Taylor believed that employees would be more productive if they were allowed to decide for themselves which methods at work to use. 12. Three elements were basic to Taylor's approach: time, methods, and rules of work. 13. According to the "Legal Briefcase" box in Chapter 10, scientific management is used successfully at UPS and UPS drivers have good wages and generous benefits. 14. Frank and Lillian Gilbreth developed the principle of motion economy, which said that every job could be broken down into a series of elementary motions. 15. Frederick Taylor's ideas about improving worker productivity attracted a lot of attention at the time, but had little lasting significance. 16. The concept engagement is used to describe the level of passion and motivation that a person has about their work. 17. Frederick Taylor encouraged managers to make use of psychological techniques to improve worker motivation. 18. According to the Legal Briefcase , "Upset at UPS", companies that employ the principles of Scientific Management usually avoid costly lawsuits from unhappy employees. True False True False True False True False True False True False True False True False True False True False True False True False True False True False True False 19. According to the Legal Briefcase , "Upset at UPS", companies are still transitioning from past practices of using scientific management principles when managing employees. UPS is hiring "thinking" workers who can make a variety of workplace decisions themselves and are less tolerant of companies that place rigid rules and physical requirements on employees. In the past, occupational safety issues have are less tolerant of companies that place rigid rules and physical requirements on employees....
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