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Unformatted text preview: wrong people (workers) and generating worker frustration and resentment. 2. Goal setting is central to Crosby. Deming said it leads to negative accomplishment. However, Deming was probably reacting not to the uses of, but to the inappropriate uses of slogans and goals. 3. Crosbys method does not dwell on statistical process control and problem solving techniques that Deming method uses....
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This note was uploaded on 10/06/2011 for the course ECON 101 taught by Professor Smith during the Spring '11 term at University of Arkansas – Fort Smith.
- Spring '11