Unformatted text preview: wrong people (workers) and generating worker frustration and resentment. 2. Goal setting is central to Crosby. Deming said it leads to negative accomplishment. However, Deming was probably reacting not to the uses of, but to the inappropriate uses of slogans and goals. 3. Crosby’s method does not dwell on statistical process control and problem solving techniques that Deming method uses....
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- Spring '11
- Management, W. Edwards Deming, Crosby Philosophies, Deming method