ADM2372.Chap02 - ADM2372 Management Information Systems...

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1 ADM2372 Management Information Systems (MIS) Book: Business Driven Information Systems Chapter 2
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2 Agenda Decision Making Categories of IS in the organization Transactional and Analytical Information Transaction Processing Systems (TPS) Decision Support Systems (DSS) Executive Information Systems (EIS) Digital Dashboards Artificial Intelligence Business Process Reengineering (BPR) Using IS to succeed as a business Source: http://www.tepco.co.jp
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3 Decision Making Decision-Making, Problem-Solving, and Opportunity-Seizing Information Systems
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4 4 Categories of IS in the organization Fine / Detailed Coarse / Summarized Transactional Analytical Processes Online Analytical Processing ( OLAP ) Processing Online Transaction Processing ( OLTP ) Structured / Repetitive Decisions Unstructured / ad hoc Accounting & Finance Human Resources Marketing & Sales Operations / Production Management MIS Analysts (operational level) Managers (management level) Executives (strategic level) Transaction Processing Systems (TPS) Decision Support Systems (DSS) Executive Information Systems (EIS) FUNCTIONAL AREAS / DEPARTMENTS Moving up through the organizational pyramid, users move from requiring transactional information to analytical information Information Granularity
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5 Transactional Data and Analytical Information Transactional data – encompasses all the raw facts contained within a single business process or unit of work, an their primary purpose is to support the performing of daily operational tasks. Analytical information – encompasses all summarized or aggregated transactional data, and its primary purpose is to support the performing of analysis tasks. It includes external information. Online transaction processing (OLTP) –
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This note was uploaded on 10/10/2011 for the course ADM 2372 taught by Professor El-kadri during the Fall '11 term at University of Ottawa.

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ADM2372.Chap02 - ADM2372 Management Information Systems...

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