Midterm Study Guide - multiple choice questions

Midterm Study Guide - multiple choice questions - OPER 340...

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OPER 340 List of Topics to Study for Multiple Choice Questions - Exam I Chapter 1 1) Risks of Globalization 2) Barriers to Entry 3) Benefits of E-business and Impact on Operations Management 4) Four Steps of Strategy Formulation 5) Competitive Priorities for Organizations 6) Operations’ Role in Corporate Strategy 7) Strategic Decisions in Operations Pertaining to a. Products and Services b. Capacity and Facilities c. Sourcing Chapter 2 (Quality Management) 1) Dimensions of Quality Pertaining to a. Products b. Services 2) Quality of Conformance (Achieving Quality of Conformance depends on?) 3) Definition of Quality from Consumers’ Perspectives 4) Elements/ Principles of TQM 5) TQM and Suppliers (Single Sourcing) 6) TQM and role of Employees (Participative Problems Solving) 7) Continuous Improvement (Kaizen) 8) Quality Circles 9) Steps in Six Sigma - DMAIC 10) Design for Six Sigma (DFSS) 11) Tools for TQM (Pareto Analysis, Fish Bone Diagram) 12) Costs of Quality
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a. Cost of Achieving Good Quality (Prevention Cost, Appraisal Cost) and Cost of
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This note was uploaded on 10/10/2011 for the course BUS 301 taught by Professor O'byrne during the Spring '11 term at San Diego State.

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Midterm Study Guide - multiple choice questions - OPER 340...

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