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Unformatted text preview: Week 9 or week 10 Balanced scorecard method: help to identify full cluster of objectives, benefits. II Criteria are missing: Standard , Space. Financial is not only the main criteria for making decision. Benefits are rarely generate by IT alone, it generate by people. Business benefits will become overtime by users. Managing: 1.) Value: strategic, use 2.) Assest Benefits: lot of benefits are beyond IT control. Michael Portal Challenges and Limitations of Using Analytical Tools: Qualitative: customer satisfaction, branding. Intangible cost: measure customer satisfaction by doing survey. Proxy measure: using the data we have to measure percent of customer retention. In reality, decision making is not bases entirely on financial numbers. Cost & Benefit Gartner HypeCycle for Emerging Technologies...
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- Fall '11