Test 1 Fall 2011

Test 1 Fall 2011 - KEY BUS 370 — Fall 2011 — Test 1...

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Unformatted text preview: KEY BUS 370 — Fall 2011 — Test 1 Directions: Fill in your name and student ID. Shade the corresponding letters and numbers on the answer sheet. For the “Special Codes” section to the lefi of the identification number, put the number 946768 and shade the bubbles below. Answer each question with the one best choice by marking the letter of the answer on the attached answer sheet. Each of the 25 questions is worth 4 points for a total of 100 points. 1. “A network of manufacturers and service providers that work together to convert and move goods fiom the raw materials stage through to the d user” is the definition of the following: a Operations Function @ Supply Chain c) Service Operations d) Operations Management 2. A transformation process which converts inputs, such as People and Information, into an intangible “product”, such as Legal, Medical Services or Fast Food, is a: a Manufacturing Operation Service Operation 0) Retail Operation d) Logistics Operation 3. A retailer cooperates with a manufacturer by coordinating promotional activities (items they plan to put on sale and advertise heavily) with the manufacturer to assist the manufacturer plan production and inventory. This is an example of the following important trend in operations and supply chain management: a) Electronic Commerce b Increasing Competition and Globalization Relationship Management d) Mergers and Acquisitions 4. In the LeapFrog Case, the following entity was downstream of LeapFrog: (a? Retailers (Target) b) Capable Toys c) Electronics (microchip) Company (1) Special paper (T yvek) Company 5. “Performance dimensions which difi‘erentiate a company’s products and services” is the definition of: Value Index Order Winner c) Order Qualifier d) Fimctional Strategies 6. McDonald’s invests significantly more in their equipment than Subway. This is an example of which type of Strategy Element: a) Cross-structural b) Infiastructm‘al c) Mega-structm‘al Cd)? Structural 7. Southwest Airlines business strategy is to compete based on low cost and high customer satisfaction (both core competencies). The following supply chain strategy is consistent with both of Southwest’s core competencies: a) Hub and Spoke routes b Premium airports One kind of plane d) Assigned seats 8. A middle aged man with a death wish is trying to decide which motorcycle to purchase. Given the information below, the best choice of supplier is: Importance Supplier Performance M m B_UL Cost 2 1 5 3 Performance 3 4 2 5 Safety 1 2 3 1 a) HOG b) KAW (97311 (1) Tie 9. A detailed map that identifies the specific activities that make up the informational, physical and/or monetary flows of a process is a(n): @ Process Map b) Activity on Node Map c) Benchmarking Map (1) Efficiency Map 10. “The total elapsed time needed to complete a business process (also known as throughput time)” is the definition of: a) Productivity b) Benchmarking c Efficiency Cycle Time 11. “A Six Sigma process that outlines the steps that should be followed to improve existing business processes” is the definition of: (E? DMAIC b) DMADV c) Continuous Improvement d) Root Cause Analysis Internal Mall Dellvan Fax 0102mm: otn1.6hours 1m°naveage 1Mmavuage 1%dotdetslos 496d Oto4haurs orderslost Zhausmaverage 10b45 mhutes TnnapoltFlnn Delivers Order Clerk Notifies Dealerand Passes Order Onto Plant 12. The San Diego Distribution Center (DC) process map depicts the process prior to improvement. One possible improvement would be link the dealer to the DC’s inventory system and have the dealer check stock and place the order. Ifthis improvement were made, maximum cycle time would be reduced by: a) 0 How's b) 5 Minutes c 4 Hours, 5 Minutes 7 Hours, 35 Minutes '13. In the Bluebird Cafe case, Katie and her team used data analysis through the Six Sigma process to identify the critical issues and root causes and implement improvements. They control the process by: @Monitoring internet ratings and using customer survey cards b) Measuring the cycle time of the customer through the process c) Calculating the error rates for incorrect food d) Measuring the promptness of food delivery 14. Maximum 10 3 2 8 2 Time Change Inflate Check Change _. Collect oi] Tires Wipers Filter Cash (Minutes) Change hilt!!! Oil Tires Collect Cash Check Wipers Note: All prior tasks must be complete before you can collect cash Using the data fi'om the process map above, what is the reduction in maximum cycle time when changing from the serial process (1 worker) to the parallel process (2 workers): a) 0 @910 c) 13 d) 15 15. The American Society for Quality has a two part definition of quality. One perspective on quality is “the characteristics of a product or service that bear on its ability to satisfy stated or implied needs of the customer, also known as fitness for use”. This is the perspective on quality. a) Conformance b) Reliability c) Aesthetics @ Value 16. In the Dittenhoefer’s Fine China case, the following factor significantly affected the quality of the plates: a) Plate Diameter (9 Coating Thickness c) Humidity (1) Equipment Utilization 17. SoapCo has target of 64.00 ounces in a container of liquid lalmdry detergent. Customers will notice a difference if the container has more than 65.00 ounces or lower than 63.00 ounces of liquid. Ifthe process mean is 64.08 ounces, the process standard deviation is .50 omces, the process capability using a +/- 3 sigma quality standard is: 5) 0.61 b) 0.67 c) 0.72 d) [0.72, 0.61] 18. The following statement about process capability is true: a) The upper and lower tolerance limits are calculated with a formula b) The standard deviation is ,u @ A Cp value equal to or greater than 1 means the process is capable of meeting the quality standard of 99.7% d) The statistics used are based on the binomial distribution 19. The following information was taken while the process was in control and producing a quality service. A failure is defined as a customer sm'vey rating of 1. (Round calculations and answer to the nearest thousandth) Da Customer Service Ratin - of 1 Number of Observations The Upper Control limit is: d) 0.393 The following information was collected while the process was in control and delivering a high quality output. It is to be used for the next two questions (Round calculations and answer to the nearest hundredth): Observations 20. The lower control limit on the f chart is: d) 24.27 21. Based on the R chart, the following R value is out of control: a) .00 b) .25 c) .44 C? None of the above R values are out of control 22. Project management has 5 phases. In one of the phases, project managers focus on execution and control of the project plan. This phase is: a) Definition b Planning Performance (1) Post Completion Use the informafion below for the next 3 questions Duration # Weeks Activity Activity (weeks) Predecessofls) Crash Cost per Week Can be Crashed A 2 None $100 1 B 10 None $300 1 C 5 A $200 2 D 7 B $400 1 E 3 C, D N/A F 5 E $350 3 G 3 F N/A 23. Determine the earliest start time in weeks for Node E: a) 7 b) 10 (6)17 d) 20 24. The slack time for Node C in weeks is: a) 0 b 5 10 d) 17 25. Determine the most economical way to crash the project by 2 weeks. The cost is: a) $ 300 b) $ 400 c $ 600 $ 650 ...
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This note was uploaded on 10/11/2011 for the course BUS 370 taught by Professor Favre during the Fall '08 term at N.C. State.

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Test 1 Fall 2011 - KEY BUS 370 — Fall 2011 — Test 1...

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