Test 1 Spring 2011

Test 1 Spring 2011 - KEV BUS 37o — Spring 2011 — Test 1...

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Unformatted text preview: KEV BUS 37o — Spring 2011 — Test 1 Directions: Fill in yom' name and student ID. Shade the corresponding letters and numbers on the answer sheet. For the “Special Codes” section to the left of the identification number, put the number 452978 and shade the bubbles below. Answer each question with the one best choice by marking the letter of the answer on the attached answer sheet. Each of the 25 questions is worth 4 points for a total of 100 points. 1. Based on the picture below, Ball Corporation is of Anheuser—Busch: a) Mid-stream b) Upstream c Downstream d) Cross-stream Tier 2 Tier 1 Supplier Supplier Manufacturer Distributor Retailer Customer 2. .A decade ago, most music was sold as physical CD’s in music stores. Companies such as Apple sell music over the intemet. In this example, by effectively utilizing information technology to automate this business transaction, Apple exhibits the following important trend in Supply Chain Management: @ Electronic Commerce ) Increasing Competition and Globalization c) Relationship Management d) Radio Frequency Identification (RFID) 3. LeapFrog under-estimated demand by about 350,000 units. They worked with their supplier, Capable Toys, to increase production from the original forecast of 350,000 units to 700,000 Imits to meet demand during the holiday season. One of the ways in which they increased production was: a) Built a second factory to add capacity b) Started manufacturing at a Capable Toys location in the Philippines c Wed 'fh—e We warehouse ‘Added a third and fourth set of tools 4. In the LeapFrog Case, when retail sales began to flatten in September because of scarce inventory, LeapFrog decided to: a) Increase prices to maximize margin b) Reduce their forecast c) Reduce the number of retailers @ Use air fi'eight 5. “Organizational strengths or abilities, developed over a long time period, that customers find valuable and competitors find difficult or even impossible to copy” is the definition of: a) Core Competency Business Strategy c) Mission Statement d) Functional Strategy 6. A student is trying to select a place to eat lunch. As a minimum level of performance, the restaurant must have: 1. Cost of $5 or less 2. Lunch takes less than 30 minutes Beyond these, the single performance dimension which will differentiate the restaurant is: 1. Low Calorie Time Restaurant as; (minutes) Calories #1 $6 X 30 #2 $4 25 #3 $3 403: wage—— #4 $3 15 450 Four restaurants are in consideration. Their performance information is shown in the chart above. Using the concept of order qualifiers and order winners, the following restaurant is chosen: a #1 am e) #3 d) #4 7. The following is a structural elent of a business strategy: a) People b) Policy @Computer Systems d) Decision Rules 8. Companies must prioritize and determine the performance dimensions on which they will focus and excel. Each performance dimension has several sub-dimensions. Labor and Materials are sub-dimensions of: a) Quality b) Time c Flexibility d ost 9. After implenting the Streamlined Logistics Initiative, Procter & Gamble improved the customer experience by: a) Sending separate invoices from each business sector b) Allowing separate trade promotion efi'orts ) Sending frequent and multiple Less-than-Tmckload (LTL) shipments d Reducing the number of shipments to the customer’s loading dock 10. “A measure of process performance; the ratio of outputs to inputs” is the definition of: @Pmducfivity b) Benchmarking c) Efficiency d) Cycle Time 11. A business process such as tuition billing is a necessary, but non-value adding process. It is a: a Primary process Support process c) Developmental process d) Core process Dealerand Passes Order On to Plant 12. The San Diego Distribution Center (DC) process map depicts the process prior to improvement. One possible improvent would be to locate an additional fax machine at the clerk’s desk. Ifthis improvement were made, maximum cycle time would be reduced by: a) 0.0 Hours b) 3.0 Hours 5.5 How's 7.5 Hours 13. In the Bluebird Cafe case, Katie and her team took data from the 50 survey cards and plotted the customer’s overall satisfaction score against the response to some of the individual questions. This stage of the project is: a) Define b) Measm'e @Analyze d) Improve 14. In your homework, you drew the process map of the fast food restaurant’s customer service process. In the first diagram, one person performed all four primary tasks in a serial manner. In the second diagram, two people split the tasks and performed some of the four primary tasks in parallel. Based on this, the following statement is true of the parallel process: The fast food restaurant could serve more customers per hour THE—minimum cycle time increased c) The maximum cycle time increased d) More tasks were performed in total 15. Root Cause: Late arrival Gate occupied Too few agents Accepting late passengers The picture above depicts the following continuous improvent tool: a Histogram Check Sheet c) Fishbone Diagram d) Bar Graph 16. Companies focused on improving quality hire Six Sigma Black Belts to work on identifying the root cause of problems and implementing solutions. Hiring Black Belts to keep defects from occurring to begin with resulted in the following type of quality cost: a) Internal Failure b) External Failure c Appraisal @l' venfion 17. The following statement about statistical quality control is true: 6) A p chart is used for attribute variables ) A chart for on-going statistical quality control is built when the process is not working well c) The R chart uses the process mean (example, average temperature) d) For a process to be in control, the sample must be below the lower limit on the X-bar chart 18. The specification for the amount of polymer on a piece of China at Dittenhoefer China is a target of 4.00 microns, an upper tolerance limit of 5 .00 microns and a lower tolerance limit of 3.00 microns. If the process mean is 4.12 microns and the process standard deviation is .20 microns, the process capability using a +/- 3 sigma quality Standard is: a 1.47 T4,er 3 L7,, [I'll :fl Aura“) .'. vgz c) 1.87 d 1.87,].4 )( 7) C :m‘,‘ VJZ'? gcflo "fl?— _. _ q . PF" 3,-9.7, ’ “32.7. A“ "a?! )‘W:/'(/ 19. The following information was taken while the process was in control and producing a quality service. 100 samples were taken per day. Round all calculations to the nearest thousandth. Day LateDeliveries 1 6 .-:Eo_(; 2 7 .o') 3 3 .93 4 1° .42... ,. _ .LE , é 2F: .19 P ’ V ' '0 S, S ~ 06?): ,qgf f’ : Mo .0 a; l3/Ioet .13 \ ,gal? < UCL; : .HI On day 5, there were 13 late eliveries. The following statement is true: a) The process is in control on Day 5 LI'heprocess is out of control on Day 5 c) Not enough information is given to determine process control d) The process is not capable The following information was collected while the process was in control and delivering a high quality output. It is to be used for the next two questions (Round calculations andanswertothenearcsthundredth): rug 9 A}: 37 I ?3 : ’IVIIDV: Observations Day 1 2 3 4 5 6 7 8 X R 1 6.4 6.3 6.3 6.0 6.4 6.3 6.5 6.2 6.3 0.5 2 6.3 6.3 6.4 6.3 6.3 6.3 6.5 6.3 6.3 0.2 3 6.2 6.2 6.7 6.3 6.3 6.2 6.2 6.5 6.3 0.5 5,2213}? 1.7, 7- i ll 52 : ‘7 fl { fl '3’:(..3 Rhys-Ll ' 20. Based on the I" chart, the following 1? value is out of control: a) 6.42 b) 6.30 (a) 6.13 (1) None of the above values are out of control UCLE: é.3+.37»,~/: éfi/b’ LCL;t (9.3“.37”'Y: éJ}, 21. The lower control limit on the R chart is: .00 - .’ .. - $.06 DB‘R'.1V".V’ ,0é c) .74 d)l.03 22. The following statement about the Critical Path Method (CPM) is true: _a) lnihe—fomardpass, wecalculatelatest finish (LE) and-latest (LS) b) The cost of crashing becomes less expensive as options are used up rashing non-critical activities doesn’t reduce the overall project length There is not limit to how far a project can be crashed Use the information below for the next 3 questions # Weeks Activity Activity Duration Predecessogs) Crash Cost per Week Can be Crashed aunt“ FHTH flgb F/ 23. Determine the latest finish time for Node D: a 10 19 c) 21 d) 24 24. The length of the project is: a) 21 b) 24 c 25 27 25. Determine the most economical way to crash the project by 2 weeks. The cost is: a) $ 200 ~13) s 259 ...
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Test 1 Spring 2011 - KEV BUS 37o — Spring 2011 — Test 1...

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