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Unformatted text preview: mission statement will help incorporate quality in organizational culture. Also identify the changes needed, put the planned changes in writing, develop a plan for making the changes, understand the emotional transition process, identify key people and make them advocates, take a hearts and minds approach, apply courtship strategies, Support. 3. Some of the biggest challenges we face when creation a quality culture is that people do not like change....
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- Spring '11
- Personal Finance