Chapter 11 Quiz

Chapter 11 Quiz - Chapter 11 Quiz Ansari,Azam Submitted:...

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Chapter 11 Quiz Ansari,Azam Submitted: 6/19/2011 11:03: 35 AM Grade: 72.0% Attempt Number: 1/1 Questions Attempted: 25/25 1 1. The control process is a three-step process that includes measuring actual performance, comparing that performance to a standard, and then taking managerial action to correct deviations. a. True b. False Grade: 1 User Responses: a.True Feedback: a.Correct 2. The planning-control link of management includes all of the following activities except: a. Controlling b. Organizing c. Planning d. Hiring e. Leading Grade: 1 User Responses: d.Hiring Feedback: 3. Four sources of information frequently used by managers to measure actual performance include all of the following except: a. Personal observations b. Oral reports c. Statistical reports d. Written reports e. Employee testing Grade: 0 User Responses: c.Statistical reports Feedback: 4. Which source of information for measuring performance has the advantage of being effective for showing relationships among variables? a. Employee testing b. Statistical reports c. Personal observations d. Written reports e. Oral reports Grade: 0 User Responses: c.Personal observations Feedback:
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Chapter 11 Quiz Ansari,Azam Submitted: 6/19/2011 11:03: 35 AM Grade: 72.0% Attempt Number: 1/1 Questions Attempted: 25/25 2 5. Which source of information for measuring performance has the disadvantage of creating the situation where information can be filtered? a. Personal observations b. Oral reports c. Statistical reports d. Written reports e. Employee testing Grade: 1 User Responses: b.Oral reports Feedback: 6. “How we measure” is more critical to the control process than “what we measure.” a. True b. False Grade: 0 User Responses: a.True Feedback: a.Incorrect 7. Stan is the safety manager at an amusement park. In the week before the start of the season Stan runs each roller coaster ride an extra seven times and purposely creates situations to trip alarm signals. This type of control is: a. Feedback control b. MBWA control c. Feedforward control d. Concurrent control e. Bureaucratic control
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Chapter 11 Quiz - Chapter 11 Quiz Ansari,Azam Submitted:...

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