A software product designed to integrate computer systems that run all phases of an enterprise's operations to facilitate cooperation and coordination of work across the enterprise. The intent is to integrate core business processes (such as sales, accounting, finance, human resources, inventory and manufacturing). The ideal enterprise system could control all major business processes in real time via single software architecture. Enterprise software is expanding its scope to link the enterprise with suppliers, business partners and customers. The sort of major impact that I mean here is generally measured in dollars. It's the sort of major impact that has to be discussed at a board meeting and the sort of major impact that causes notes to appear in the company's annual accounts. By fail I don't mean a system that goes down for a few hours, although that sort of downtime could of course cause a wider business failure. By fail what I really mean is a systematic failure of the system to manage to perform the task that it needs to do. This in term causes the business
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