Chapter 12 Managing and Leading Hospitality Enterprises

Chapter 12 Managing and Leading Hospitality Enterprises -...

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Chapter 12 Managing and Leading Hospitality Enterprises NAME ___________________________________________________ DATE _____________________________________ 1. According to Peter Drucker, one of the two broad goals of a manager is to: a. make sure that all policies implemented have the authorization of executive management. b. analyze every aspect of production, so that productivity increases can be realized. c. consider both immediate and long-range needs in every decision. d. formulate the company's mission statement to make the customer most important. 2. The management task of motivating and communicating involves all of the following except: a. listening to employee problems. b. making fair decisions regarding employee compensation. c. deciding who should be promoted and when. d. analyzing operational reports. 3. The continuous measurement of a company's products, services, and practices against its toughest competitors or those companies recognized as leaders is called: a. competitive benchmarking. b.
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Chapter 12 Managing and Leading Hospitality Enterprises -...

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