103-PP07 - Chapter 7 Hotel Organization and Management...

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© 2011, Educational Institute Chapter 7 Hotel Organization and Management Hospitality Today: An Introduction Seventh Edition (103TXT or 103CIN)
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© 2011, Educational Institute 2 Competencies for Hotel Organization and Management 1. Explain how a hotel is organized, distinguish revenue centers from cost centers, and describe the rooms division. 2. Describe a hotel’s food and beverage division, and describe the following hotel revenue centers: telecommunications department; concessions, rentals, and commissions; and fitness and recreation facilities. (continued)
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3 (continued) 3. List hotel cost centers; describe the marketing and sales, engineering, accounting, human resources, and security divisions; and give examples of what a hotel must do to comply with the Americans with Disabilities Act. 4. Describe hotel control systems, give examples of financial controls used in hotels, summarize the need for (and give examples of) quality controls in hotels, and discuss hotel technology. Competencies for
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103-PP07 - Chapter 7 Hotel Organization and Management...

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