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103-PP11 - © 2011 Educational Institute 5 Casino Employees...

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© 2011, Educational Institute Chapter 11 Gaming and Casino Hotels Hospitality Today: An Introduction Seventh Edition (103TXT or 103CIN)
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© 2011, Educational Institute 2 Competencies for Gaming and Casino Hotels 1. Summarize the history of gaming around the world and in the United States, describe casino hotels, and explain differences between the organization and management of casino hotels and other types of hotels. 2. Describe casino operations, including casino games, terminology, employees, customers, marketing, and controls and regulation.
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© 2011, Educational Institute 3 Popular Casino Games TABLE GAMES Baccarat Blackjack Craps Roulette SLOT MACHINES
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© 2011, Educational Institute 4 Casino Terms Markers Cashier's cage Pit Pit boss Fill slips Credit slips Drop box Table drop Slot drop Table win Hold percentage
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© 2011, Educational Institute
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Unformatted text preview: © 2011, Educational Institute 5 Casino Employees • Croupiers (dealers) • Floor people • Pit boss • Shift manager • Grind (low-end) players • Middle-range players • High-end players • "Whales" Casino Customers © 2011, Educational Institute 6 Three Guest Markets • High-end players Gamble $5,000 or more per visit • Middle-range players Gamble $3,000–$5,000 per visit • Low-end players Gamble modest amounts, usually at slot machines © 2011, Educational Institute 7 Three Types of Casino Controls • Accounting Controls Credit and cash control procedures; formulas for calculating profitability by game, by table, and by shift • Equipment Controls Surveillance systems, safes, lock boxes, etc. • Human Controls On-site inspectors, pit bosses, security guards, etc....
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