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103-PP12 - Chapter 12 Managing and Leading Hospitality...

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© 2011, Educational Institute Chapter 12 Managing and Leading Hospitality Enterprises Hospitality Today: An Introduction Seventh Edition (103TXT or 103CIN)
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© 2011, Educational Institute 2 Competencies for Managing and Leading Hospitality Enterprises 1. Describe the basic goals and tasks of managers, and trace the development of management theories, beginning with the first management theorist, Robert Owen, and continuing with the classical school and the behavioral school of management. 2. Explain the quantitative, systems, contingency, quality focus, and customer focus schools of management. 3. Discuss quality management and summarize four basic strategies of effective leaders.
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© 2011, Educational Institute 3 The Five Basic Tasks of a Manager Setting objectives Organizing Motivating and communicating Measuring performance Developing people
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© 2011, Educational Institute 4 The Classical School Frederick W. Taylor Henry Gantt Frank and Lillian Gilbreth Henri Fayol
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