103-PP13 - Chapter 13 Managing Human Resources Hospitality Today An Introduction Seventh Edition(103TXT or 103CIN 2011 Educational Institute

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© 2011, Educational Institute Chapter 13 Managing Human Resources Hospitality Today: An Introduction Seventh Edition (103TXT or 103CIN)
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© 2011, Educational Institute 2 Competencies for Managing Human Resources 1. Identify and discuss current labor trends legislation affecting the hospitality industry. 2. Describe elements of a good human resources program.
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© 2011, Educational Institute 3 Demographic Trends Population changes Aging work force Generation Y/Millennials More women workers A geographically shifting work force Rise in education levels Increasing work force diversity
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© 2011, Educational Institute 4 What Causes Turnover? Inefficient hiring systems Limited advancement opportunities Lack of training and supervision
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© 2011, Educational Institute 5 Legislation Affecting the Hospitality Industry Fair Labor Standards Act Civil Rights Act of 1964 Equal Employment Opportunity Commission Occupational Safety and Health Act of 1970
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This note was uploaded on 10/13/2011 for the course MGT 101 taught by Professor Karen during the Spring '11 term at Missouri State University-Springfield.

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103-PP13 - Chapter 13 Managing Human Resources Hospitality Today An Introduction Seventh Edition(103TXT or 103CIN 2011 Educational Institute

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