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103-PP17 - (continued © 2011 Educational Institute 4 Six...

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© 2011, Educational Institute Chapter 17 Ethics in Hospitality Management Hospitality Today: An Introduction Seventh Edition (103TXT or 103CIN)
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© 2011, Educational Institute 2 Competencies for Ethics in Hospitality Management 1. Define ethics, distinguish social responsibility from business ethics, describe six kinds of moral reasoning, and compare the ethical standards of business and poker. 2. Explore whether honesty is always the best policy, give examples of different viewpoints concerning morality, contrast deontology with utilitarianism, and explain the concept of ethical relativism. (continued)
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© 2011, Educational Institute 3 Competencies for Ethics in Hospitality Management 3. Describe ethical issues in the hospitality industry, explain the need for a code of ethics for hospitality businesses, define the term “stakeholder,” and identify three questions individuals should ask themselves when making a decision. (continued)
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Unformatted text preview: (continued) © 2011, Educational Institute 4 Six Kinds of Moral Reasoning • Authority • Deductive logic • Sense experience • Emotion • Intuition • Science © 2011, Educational Institute 5 Sample Moral Viewpoints • Deontology: there are basic or universal ideals that should direct our thinking • Utilitarianism: no universal ideals—ethical behavior consists of seeking the greatest good for the greatest number • Ethical relativism: no universal ideals— each situation must be judged in its situational or cultural context © 2011, Educational Institute 6 Ethical Issues in Hospitality • Environmental issues • Discrimination • Sexual harassment • AIDS in the workplace • Advertising claims • Truth-in-menu laws • Other issues © 2011, Educational Institute 7 Three Ethical Questions • Is it legal? • Is it balanced? • How will it make me feel about myself?...
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