Chapter 7 Hotel Organization and Management 1. Front office, reservations, housekeeping, and uniformed service are four departments within a hotel’s __________ division. a. rooms b. accounting c. security d. human resources 2. The night audit involves: a. monitoring internal security devices. b. verifying that income is properly credited to the division that earned it. c. a physical inventory of front desk supplies. d. programming guest wake-up calls for the following morning. 3. What is the formula for calculating a hotel's average daily rate? a. rooms occupied divided by rooms revenue b. rooms revenue divided by rooms available, multiplied by 100 c. rooms occupied divided by rooms available d. rooms revenue divided by rooms occupied 4. The "capture rate" is the: a. percentage of hotel guests who eat meals in the hotel. b. average price of a guestroom over a given period of time. c. percentage of guests who are return guests. d.
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