it580 - week 3 cio speaker.docx - 7 years 10 years in IT field 1 People o Know your customer \u201cneeds strength and weakness\u201d o Tailor support for the

it580 - week 3 cio speaker.docx - 7 years 10 years in IT...

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7 years. 10 years in IT field 1- People: o Know your customer “needs, strength, and weakness” o Tailor support for the technology acumen of the customer.( relationships) o Align the team’s skills set to their role. (put them in position to be successful) o If a technology is not in your IT Organization’s strategy and core competency, outsource it. o Tips for building High performance IT organization: Emphasize the importance of teamwork and collaboration. Your customer’s perception is reality. Provide excellent customer service.
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