{[ promptMessage ]}

Bookmark it

{[ promptMessage ]}

o - ITIL v3 - FAQ - ITIL v3 FAQ Everything you wanted to...

Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
ITIL v3 FAQ Everything you wanted to know about V3 and how it affects you. This series of communications is being prepared by the Chief Architect of ITIL, the Refresh Project team and the authors themselves. It will help inform you, coming first hand from the team inside V3, about the following: What you can expect in V3 How it will affect you How it will benefit you How you can make the transition to V3 The ITIL refresh project will soon produce a new version of ITIL (V3) in the form of a core set of five publications and a suite of complementary products, together they will replace the current library of ITIL publications. Regardless of where you are in your adoption and use of ITIL today, V3 will have some impact on your use of service management best practices. The good news is that the changes to ITIL will make it easier for you to adopt, adapt, improve and use ITIL practices than ever before. We will bring you more guidance for the issues you face in the real world of service management best practice. During the ITIL V3 development, we have travelled the globe conducting workshops, giving presentations at conferences and talking to thousands of you at these events in person and virtually. It is very likely you have seen a presentation or read about the progress of our work through the many channels of communications that we use. Authors also conduct outreach with subject matter experts and practitioners during content development. Now that work on the core practice set is well established, we can offer you deeper insights into what V3 is all about and answer your questions. We have gathered some of the frequently asked questions and have included them here for you to read. Hopefully, you will see answers and information here to the questions in your mind about V3.
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon