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t - ITIL v3 - Presentation 2 - The IT Infrastructure...

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The IT Infrastructure Library V2 Planning to Implement Service Management T h e B u s i n e s s The Business Perspective Applications Management ICT Infrastructure Management T h e T e c h n o l o g y Security Management Service Delivery Service Support
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The ITIL V3 publications ITIL Publications Structure Core Introduction to the ITIL Service Lifecycle Five core books Service Strategy (SS) Service Design (SD) Service Transition (ST) Service Operation (SO) Continual Service Improvement (CSI) Complementary Publications Support for particular market sector or technology Study aids Web Value added products, process maps, templates, studies
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