a - Paper 1 40 ITIL v3 Foundation Exam Q&As

a - Paper 1 40 ITIL v3 Foundation Exam Q&As - v.3....

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Page 1 v.3. Foundation Examination Paper 1 Multiple Choice Instructions 1. All 40 questions should be attempted. 2. There are no trick questions. 3. All answers are to be marked on the original examination paper. 4. Please use a pen to mark your answers with either a 9 or x . 5. You have 1 hour to complete this paper. 6. You must get 26 or more correct to pass. Candidate Number: ...................................................... Copyright 2008 - Practice-Questions.com
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Page 2 1 Why should monitoring and measuring be used when trying to improve services? a) To validate, direct, justify and intervene b) To validate, measure, monitor and change c) To validate, plan, act and improve d) To validate, assign resources, purchase technology and train people 2 The ITIL core is structured around? a) An Operations Lifecycle b) An IT Management Lifecycle c) A Service Lifecycle d) An Infrastructure Lifecycle 3 Which of the following questions is NOT answered by information in the Service Portfolio? a) How should our resources and capabilities be allocated? b) What opportunities are there in the market? c) Why should a customer buy these services? d) What are the pricing or chargeback models? 4 Functions are BEST described as? a) A body of knowledge b) Closed loop systems c) Self-Contained units of organisations d) Projects focusing on transformation 5 A benefit of using Service Design tools is? a) To help ensure that standards and conventions are followed b) To help ensure that Events are detected as quickly as possible c) To help enable different applications to work together d) To help implement architectures that support the business strategy
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6 Learning and Improvement is the PRIMARY concern of which of the following phases of the Service Lifecycle? a) Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement b) Service Strategy, Service Transition, and Service Operation c) Service Operation and Continual Service Improvement d) Continual Service Improvement 7 In which core publication can you find detailed descriptions of Service Portfolio Management, Demand Management and Financial Management? a) Service Operations b) Service Strategy c) Service Transition d) Continual Service Improvement 8 Which of the following statements about the Service Desk are CORRECT? 1. The Service Desk is a function that provides a means of communication between IT and its users for all operational issues 2. The Service Desk is always the owner of the Incident Management process a) 2 only b) 1 only c) Both of the above d) Neither of the above 9 Application Management is NOT responsible for? a) Documenting and maintaining the technical skills required to manage and support applications b) Managing applications through their lifecycle c) Assisting in the decision to build or buy new software d) Developing functionality required by the business
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This note was uploaded on 10/15/2011 for the course COMPUTER 40443 taught by Professor Safari during the Spring '10 term at Sharif University of Technology.

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a - Paper 1 40 ITIL v3 Foundation Exam Q&As - v.3....

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