a - Paper 2 40 ITIL v3 Foundation Exam Q&As

a - Paper 2 40 ITIL v3 Foundation Exam Q&As - v.3....

Info iconThis preview shows pages 1–4. Sign up to view the full content.

View Full Document Right Arrow Icon
Page 1 v.3. Foundation Examination Paper 2 Multiple Choice Instructions 1. All 40 questions should be attempted. 2. There are no trick questions. 3. All answers are to be marked on the original examination paper. 4. Please use a pen to mark your answers with either a 9 or x . 5. You have 1 hour to complete this paper. 6. You must get 26 or more correct to pass. Candidate Number: ...................................................... Copyright 2008 - Practice-Questions.com
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Page 2 1 What does the 'Service V model' represent? a) A strategy for the successful completion of all service management projects b) The path to Service Delivery and Service Support for efficient and effective utilisation of resources c) Levels of testing required to deliver a Service Capability d) The business perspective as perceived by the customer and the user of services 2 Technical Management is NOT responsible for? a) Maintenance of the technical infrastructure b) Documenting and maintaining the technical skills required to manage and support the IT Infrastructure c) Defining the Operational Level Agreements for the technical teams d) Diagnosis of, and recovery from technical failures 3 The priority of an Incident is BEST described as? a) The relative importance of the Incident based on impact and urgency b) The speed with which the Incident needs to be resolved c) The number of staff that will be assigned to work on the Incident so that it is resolved in time d) The escalation path that will be followed to ensure resolution of the Incident 4 What is the role of the Emergency Change Advisory Board (ECAB)? a) To assist the Change Manager in ensuring that no urgent Changes are made during particularly volatile business periods b) To assist the Change Manager in implementing Emergency Changes c) To assist the Change Manager in evaluating Emergency Changes and to decide whether the Change should be approved d) To assist the Change Manager in speeding up the Emergency Change Process so that no unacceptable delays occur
Background image of page 2
Page 3 5 A Service Owner is responsible for which of the following? a) Continual Improvement of the service b) Designing and documenting a service c) Carrying out the Service Operations activities needed to support a service d) Producing a Balanced Scorecard showing the overall status of all services 6 Operations Control refers to? a) The managers of the Technical and Applications Management functions b) Overseeing the execution and monitoring of IT operational events and activities c) The tools used to monitor and display the status of the IT Infrastructure and Applications d) The situation where the Service Desk is required to monitor the status of the infrastructure when Operators are not available 7 Which of the following statements is CORRECT about patterns of demand generated by the customer's business? a)
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 4
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 10/15/2011 for the course COMPUTER 40443 taught by Professor Safari during the Spring '10 term at Sharif University of Technology.

Page1 / 15

a - Paper 2 40 ITIL v3 Foundation Exam Q&As - v.3....

This preview shows document pages 1 - 4. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online