b - ITIL v3 - The Future - ITIL v3 The future At long last...

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ITIL v3 – The future At long last we now have a full view of the ITIL refresh or version3 as it is being labeled. It is in fact the next logical step in the evolution of Service Management and I hope many organisations will, given time agree. Let me put this in to context. We can look back on version1 as a series of 40 books that, while individually the content was good, they had no real structure or linkage between them. These books very soon found their way from the public domain in to the private sector and continued to flourish. In doing so, this cross pollination started what we now call best practice guidance. The United Kingdom Government was, and continues to be, responsible for ITIL, firstly as the Central Computing and Telecommunications Agency (CCTA) and latterly thorough the Office of Government Commerce (OGC). Contributions were sought from both the public and private sector and by consulting with a large section of the user community, some of whom were suppliers (HP was one) who not only commented but provided real life experience – this diversity of contributions ensured that the material was neither prescriptive nor proprietary. By Version2 ITIL was down to a set of seven books. (see diagram below) In order to encourage further take-up, internationally recognized examinations via the ISEB and EXIN were created. From the early days a user group / forum had been formed. dedicated to the promotion of best practice based on ITIL, this was to become the itSMF (IT Service Management Forum) which is now an International organisation with “chapters” in over 40 countries. So why the change? Planning to Implement Service Management T h e B u s i n e s s The Business Perspective Applications Management ICT Infrastructure Management T h e T e c h n o l o g y Service Management Security Management Service Delivery Service Support
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ITIL version2 Over the past seven years the take up of ITIL has been phenomenal, from virtually a standing start the itSMF claims over 6,000 member organisations with over 70,000 individuals and is still growing – see www.itsmf.com Although ITIL was now seven books most organisations tended to concentrate on just two of the books, “Service Support” and “Service Delivery”, leaving the other five on the periphery.
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