c - ITIL v3 - Acronyms - ITIL Acronyms v3 Acronym Term ACD...

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ITIL ® Acronyms v3 Acronym Term ACD Automatic Call Distribution AM Availability Management AMIS Availability Management Information System ASP Application Service Provider BCM Business Capacity Management BCM Business Continuity Management BCP Business Continuity Plan BIA Business Impact Analysis BRM Business Relationship Manager BSI British Standards Institution BSM Business Service Management CAB Change Advisory Board CAB/EC Change Advisory Board / Emergency Committee CAPEX Capital Expenditure CCM Component Capacity Management CFIA Component Failure Impact Analysis CI Configuration Item CMDB Configuration Management Database CMIS Capacity Management Information System CMM Capability Maturity Model CMMI Capability Maturity Model Integration CMS Configuration Management System COTS Commercial off the Shelf CSF Critical Success Factor CSI Continual Service Improvement CSIP Continual Service Improvement Programme CSP Core Service Package CTI Computer Telephony Integration DIKW Data-to-Information-to-Knowledge-to-Wisdom
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This note was uploaded on 10/15/2011 for the course COMPUTER 40443 taught by Professor Safari during the Spring '10 term at Sharif University of Technology.

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c - ITIL v3 - Acronyms - ITIL Acronyms v3 Acronym Term ACD...

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