{[ promptMessage ]}

Bookmark it

{[ promptMessage ]}

c - ITIL v3 - Acronyms - ITIL Acronyms v3 Acronym Term ACD...

Info iconThis preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
ITIL ® Acronyms v3 Acronym Term ACD Automatic Call Distribution AM Availability Management AMIS Availability Management Information System ASP Application Service Provider BCM Business Capacity Management BCM Business Continuity Management BCP Business Continuity Plan BIA Business Impact Analysis BRM Business Relationship Manager BSI British Standards Institution BSM Business Service Management CAB Change Advisory Board CAB/EC Change Advisory Board / Emergency Committee CAPEX Capital Expenditure CCM Component Capacity Management CFIA Component Failure Impact Analysis CI Configuration Item CMDB Configuration Management Database CMIS Capacity Management Information System CMM Capability Maturity Model CMMI Capability Maturity Model Integration CMS Configuration Management System COTS Commercial off the Shelf CSF Critical Success Factor CSI Continual Service Improvement CSIP Continual Service Improvement Programme CSP Core Service Package CTI Computer Telephony Integration DIKW Data-to-Information-to-Knowledge-to-Wisdom
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.
  • Spring '10
  • safari
  • Information technology management, Capacity Management, Business service management, service Continuity Management, continual service improvement

{[ snackBarMessage ]}

Page1 / 3

c - ITIL v3 - Acronyms - ITIL Acronyms v3 Acronym Term ACD...

This preview shows document pages 1 - 2. Sign up to view the full document.

View Full Document Right Arrow Icon bookmark
Ask a homework question - tutors are online