e - ITIL v3 - Syllabus - THE ITIL FOUNDATION CERTIFICATE IN...

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THE ITIL ® FOUNDATION CERTIFICATE IN IT SEVICE MANAGEMENT The purpose of the ITIL ® Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL ® terminology, structure and basic concepts and has comprehended the core principles of ITIL ® practices for Service Management. The ITIL ® Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL ® practices for Service Management without further guidance. Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification. Service Management as a practice (Comprehension) Service Lifecycle (Comprehension) Key Principles and Models (Comprehension) Generic Concepts (Awareness) Selected Processes (Awareness) Selected Roles (Awareness) Selected Functions (Awareness) Technology and Architecture (Awareness) ITIL ® Qualification scheme (Awareness) Target Group The target group of the ITIL ® Foundation certificate in IT Service Management is drawn from: Individuals who require a basic understanding of the ITIL ® framework and how it may be used to enhance the quality of IT service management within an organisation. IT professionals that are working within an organisation that has adopted and adapted ITIL ® who need to be informed about and thereafter contribute to an ongoing service improvement programme. This may include but is not limited to, IT professionals, business managers and business process owners.
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Syllabus The syllabus will guide the design, development and use of training materials as well as training aimed at raising individual’s understanding of, and competence in, IT Service Management as described in the ITIL ® Service Strategy, ITIL ® Service Design, ITIL ® Service Transition, ITIL ® Service Operation, ITIL ® Continual Service Improvement, ITIL ® Introduction and ITIL ® Glossary publications. The syllabus has been designed with ease of reference, extensibility and ease of maintenance in mind. Candidates for the ITIL ® Foundation certificate in IT Service Management have to complete all units and successfully pass the corresponding examination to achieve certification. Training providers are free to structure and organize their training in the way they find most appropriate, provided the units below are sufficiently covered. It is strongly recommended that training providers do not structure their courses by simply following the order of the training units as described in this document. It has been designed to be flexible so that training providers can add value as appropriate. The units cover the topics listed. The terms emphasized in
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This note was uploaded on 10/15/2011 for the course COMPUTER 40443 taught by Professor Safari during the Spring '10 term at Sharif University of Technology.

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e - ITIL v3 - Syllabus - THE ITIL FOUNDATION CERTIFICATE IN...

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