f - ITIL v3 - What Is Different From v2

f - ITIL v3 - What Is Different From v2 - ITIL v3 What Is...

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ITIL v3 – What Is Different From v2? The Information Technology Infrastructure Library (ITIL) v3 was released in June 2007, seven years after the last critical ITIL methodology update. With this new update has come a renewed interest in the ITIL framework in general for businesses in the IT field, as well as concerns about what this means for those who were using v2. Before a discussion of the revised ITIL methodology can begin, however, it is important to understand some basic concepts of ITIL, including its benefits. What is ITIL? The ITIL methodology was conceived in the 1980s by the United Kingdom's Central Computer and Telecommunications Agency (CCTA), when the organization realized that a more systematic approach to managing the IT infrastructure on which it had become dependent was required. The CCTA has since changed its name to the OGC (Office of Government Commerce), and in addition to creating the ITIL framework, has continued to champion additional products and services that have become standard in both the private and public sectors. According to the official website, "ITIL is best practice in IT Service Management, developed by OGC and supported by publications, qualifications and an international user group." 1 The library "consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT." 2 How Does Use of the ITIL Framework Benefit Businesses Overall? Over the past 20 years in which the average person has been using computers in the workplace, the nature of end-user complaints has not changed much. To this day, many users feel that technology is confusing, systems are sluggish and inefficient, and response
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This note was uploaded on 10/15/2011 for the course COMPUTER 40443 taught by Professor Safari during the Spring '10 term at Sharif University of Technology.

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f - ITIL v3 - What Is Different From v2 - ITIL v3 What Is...

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